Payments
Bank Transfer
By choosing the bank transfer as a method of payment, the customer automatically sends an order request to Naturalshoes.it. This order request will be confirmed by an e-mail sent by the customer service Naturalshoes.it, containing our bank details, following which the goods are put aside waiting for the transfer credit to our bank account.
The customer is required to send a copy of the payment via e-mail within 48 hours of receipt of the order confirmation. If within this period Naturalshoes.it does not receive a copy of the payment, will cancel the order.
The order will be sent only when the transfer has been credited to our bank account.
Credit Card
Payment by Credit Card is provided using the Unicredit service.
Transactions are encrypted and secure.
Shipments
Shipments in Italy are handled by the TNT courier while abroad they are handled by the GLS courier.
It is NOT possible to deliver to Packstations.
The delivery of the package on the mainland is generally guaranteed within 24 hours.
For the islands, however, the transit times can be 48 hours.
Orders are shipped from Naturalshoes.it, Rome (RM), from Monday to Friday from 10: 00-13: 00. Orders placed after 1.11 pm will be processed the next working day.
Orders placed over the weekend will be handled starting on the following Monday morning.
Orders for items already available are shipped on the first working day following the one on which the order was placed, subject to confirmation of the availability of the goods. The credit card will be charged on the day of the order.
In all cases, Naturalshoes.it reserves the right to postpone the shipment if events with force majeure occur.
All customers who place an order establish a commercial relationship with Naturalshoes.it and therefore undertake to accept delivery of their package. If for any reason the customer refuses to deliver the shipment or requests the return to the sender, any shipping costs, charged to Naturalshoes.it, will be deducted from any refund due to the Customer.
Naturalshoes.it shipments are insured free of charge against theft and accidental damage.
Once the shipment reaches its destination, the insurance loses its validity.
Shipping costs are free for all orders over 50 euros.