Refund policy

In full compliance with the provisions of Article 49, paragraph 1), letter h) of Legislative Decree no. 21/ 2014, the Buyer has a term of 14 (fourteen) working days to return the Products if they do not satisfy him and to keep the Products until that time. This term starts from the day of delivery of the order. In the event of an ascertained violation of the provisions of Article 49, paragraph 1), letter h) of Legislative Decree no. 21/ 2014, pursuant to Article 53 of the aforementioned Legislative Decree, the withdrawal period guaranteed to the Buyer will be extended to twelve months following the initial withdrawal term. Naturalshoes may provide the Buyer with the information referred to in the aforementioned Article 49 within twelve months of the ascertained violation and the right of withdrawal will end fourteen days following the day on which the Buyer receives such information. In the event of the purchase of multiple Products, delivered at different times, the above-mentioned term will start from the receipt of the last item in the Purchase Order.

 

Instructions for exercising the right of withdrawal in the cases provided for by the Consumer Code

In accordance with the provisions of the Consumer Code, the Consumer has the right to withdraw from the Contract, according to the methods and timeframes set out in this Section.

If the Consumer intends to exercise this right of withdrawal, he/she must send a specific communication within 14 (fourteen) working days from the date of delivery of the Naturalshoes Product (without the need to specify any reasons), to be sent by registered letter with acknowledgement of receipt, or by fax or e-mail provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 (forty-eight) hours, to the addresses indicated below.

In case of exercising the right of withdrawal, the Consumer will be required to return the Naturalshoes Product to the addresses indicated below within the same period of 14 (fourteen) days from the date of delivery of the item.

The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence.

The withdrawal communication must be addressed to:

Naturalshoes srl
Via della Lungaretta 94 - 00153 (RM)
Tel: 06 5811190
E-Mail: christian@naturalshoes.it

Items must be returned to:

Naturalshoes srl
Via della Lungaretta 94 - 00153 (RM)

Consequences of withdrawal

If the Consumer has exercised his right of withdrawal in accordance with the above provisions, the services that have already been received by the Consumer and/or by Naturalshoes must be returned. The refund of the price paid by the Consumer will be made by Naturalshoes, provided that the Naturalshoes product has been returned by the Consumer, within 100 (one hundred) days from the date of receipt by Naturalshoes of the communication of exercise of withdrawal or, if earlier, from the date on which Naturalshoes received the Naturalshoes product returned by the Consumer. The risks associated with the destruction or damage of the Naturalshoes Products during shipping are borne by the Customer, it being understood that in such an eventuality, the Naturalshoes Products will not be considered intact and the withdrawal will not be effective. The shipping costs associated with the return of the Naturalshoes Product are borne by Naturalshoes, provided that, for the purposes of returning the Naturalshoes Product, the Consumer uses the label sent by Naturalshoes and included in the package used for shipping the Naturalshoes Product.

Instructions for exercising the extended right of withdrawal provided for the Consumer

From the expiry of the 14 (fourteen) working day term for exercising the right of withdrawal provided for by the Consumer Code and in addition to what is provided for by the latter, the Consumer will retain the right to withdraw from the Contract for the 90 (ninety) days immediately following.

In the event that the Consumer intends to exercise the right of withdrawal, the Naturalshoes Products must be returned:

• properly packaged in their original packaging
• in perfect resale condition (not ruined, damaged or soiled)
• equipped with all possible accessories, instructions for use and documentation
• equipped with the transport document (present in the original packaging), so as to allow Naturalshoes to identify the Consumer (Order number, name, surname and address)
• without obvious signs of use, other than those compatible with carrying out a normal test of the article. That is, they must not show signs of prolonged use (more than a few minutes) exceeding the time necessary for a test and must not be in such a condition as to not allow resale.

If the returned Product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.

NaturalShoes will initiate the refund procedure for the price of the product for which the withdrawal was exercised and, where applicable, shipping costs, within 14 days of receiving the email with the withdrawal notice or from receiving the product, provided that everything occurs within the terms indicated above.