Terms of service

GENERAL CONDITIONS OF SALE

Before placing orders on the website www.naturalshoes.it, you must carefully read and accept the general conditions of sale below.

Article 1. The company

The company Naturalshoes Srl, with registered office in Via della Lungaretta, 94, 00153, Rome, VAT number 11900051001, (hereinafter "Naturalshoes") has created and manages the website www.naturalshoes.it, through which it is authorized to sell its footwear and fashion accessories products (hereinafter the "Products") to users who visit the website (hereinafter "Users"). For any complaint relating to the order, purchase and / or purchase of products, Users can contact the customer service indicated below: E-mail: info@naturalshoes.it Telephone: 06 5811 190, Address: Via della Lungaretta, 94 , 00153, Rome

Article 2. The website

The website www.naturalshoes.it (hereinafter the "Site") is an e-commerce site accessible via the Internet through the Internet at www.naturalshoes.it The site is accessible to all Internet users (hereinafter, "Internet Users"). In the context of these General Conditions of Sale (hereinafter "CGV") the term "Parties" will be used to indicate the Users and the Naturals together with the term "Party" one of the two separately. The term "Buyer" will indicate all Users who have placed an order for the purchase of the Products. The Buyer will refer to and apply the same rights and obligations provided by the GCS for users. Orders with a delivery address cannot be processed in a PO box. Users who wish to purchase on the Site, aware of the civil and criminal liability in the event of false declarations, declare that they have full legal capacity and are of age for the purposes of Italian law. Each purchase order of the Products offered on the Site implies the consultation and express acceptance of the GCS, without however such acceptance being conditioned by an autographed signature of the User. Pursuant to articles 1321, 1322, 1326, 1335 of the civil code, legislative decree no. 21/2014, legislative decree no. 185/99, implementing directive 97/7 / EC, and Presidential Decree 513/97, by completing and sending the order form referred to in the following art.5 "Method of registration and confirmation of orders", constitutes for all legal purposes a sales contract between Naturaleshoes and the User of the Site, from which derive the reciprocal rights and obligations governed by civil law, deriving from the online sale of products and from the relationships that the Parties establish on the Internet and exclusively on the Site. The user can save and print the GCS, provided that they do not make any changes. The GCS define all the steps necessary to place an order, as described in Article 4 "How to place and confirm orders" and ensure the execution of the aforementioned order between the Parties. The applicable GFC can be consulted at any time by clicking on the appropriate link. Naturalshoes will be able to update the general terms and conditions at any time. These GCS apply to the exclusion of any other document.

End customer

Naturalshoes.it has created and published the website www.naturalshoes.it with the aim of offering a service reserved exclusively for its customers. The products sold on the website www.naturalshoes.it are intended for the final consumer.
By final consumer www.naturalshoes.it we mean a natural person who acts for purposes other than his/her business, professional or legal activity and is not limited to the resale of goods purchased on www.naturalshoes.it.
Naturalshoes.it therefore invites users who are not referable to the category of Final Consumers to abstain, both by trying to establish commercial relationships with www.naturalshoes.it, and by sending purchase orders for goods sold through third parties.
In consideration of the commercial policy described above, Naturalshoes reserves the right not to process orders for products whose use is not intended for the Final Consumer or orders that do not comply with the commercial policies described above.

Article 3. Products

The Products offered for sale by Naturalshoes are those listed on the Site on the date of consultation of the same by the Users, within the limits of the availability of the warehouse and reflect the exact availability of each item by size and color. The website is in fact connected, in real time, to all Naturalshoes warehouses. The photographs illustrating the Products do not fall within this contractual framework; therefore Naturalshoes cannot be held responsible for any errors and / or discrepancies. Despite the commitment to guarantee a faithful reproduction of the colors of the Products represented in the photos published on the Site compared to the original ones, hypotheses of discrepancies are not excluded, in particular due to technical limitations in the reproduction of the colors of the colors. Consequently,

Product Availability

The products are offered within the limits of available stocks. In the event of unavailability of one of the Products, the Buyer will be informed promptly. The communication can be notified:

when creating an order: a window appears indicating that the desired product is temporarily unavailable.
after confirming the order: before delivery, by email or by telephone.

If the unavailability of a product is disputed after confirmation of the order, the Buyer will have the option to cancel the order by requesting a refund of the sums paid for the unavailable products within and no later than 14 (fourteen) days of their collection or the replacement of the unavailable products by email. Naturalshoes declines all responsibility in the event of stock out or unavailability of the Products. When the user of the website places the order, he has the right to view all the products that can be purchased online. Retention of ownership The products ordered remain the property of Naturalshoes until the price has been fully collected by the latter and when the Products are delivered and physically received by the Buyer. In the event of irregularities in the payment, the Buyer undertakes to return the products received to Naturalshoes, at the first request. On the other hand, on the actual date of delivery, the risks (in particular related to loss, theft or damage) relating to the delivered products are borne by the Buyer.

Article 4. Prices and payments

Prices The prices of the Products are indicated in Euros and include VAT applicable on the date of the order. The price charged to the Buyer is the price indicated on the Order Confirmation sent by email by Naturalshoes. The established price includes packaging costs, which are free for users; but not shipping costs, which will be borne by the Buyer, as well as those for a delivery other than that normally guaranteed, without prejudice to any promotions relating to free delivery. Naturalshoes reserves the right, which the User accepts, to modify the prices published on the Site at any time. In any case, the price of the Products, subject to availability, will be charged on the basis of the rates indicated at the time of registration of the order. The rate in force will be that indicated on the Site, except in the event of errors in the price of the Products, in which case Naturalshoes will promptly inform the Buyer and give him the opportunity to reconfirm his order at the correct amount or cancel it; In case of failure to reconfirm, the order will be cancelled and the entire amount paid will be refunded to the Buyer.

payments

All payments can be made immediately over the Internet. Unless the server is unavailable, users of the site can pay by Credit Card. In order to avoid and reduce the risk of unauthorized access, the card data will be encrypted. In accordance with current legislation, each purchase made through the website will be subject to value added tax (VAT), in accordance with current Italian legislation and with Chapter I of Title V of Council Directive 2006/112 / EC of 28 November 2006 on the common system of value added tax (VAT), according to which deliveries are deemed to be located in the Member State that appears on the delivery address of the items.
Payment by Bank Transfer and payment by Cash on Delivery (only for deliveries in Italy) are also available.

Article 5. Method of placing and confirming the order

Navigation within the Site Users can view and select the various products marketed by Naturalshoes at the following address: www.naturalshoes.it. Users can consult the various pages of the site free of charge, without any obligation to purchase.

Place an order

If a user wishes to place a purchase order, he must choose the various products of his interest by clicking on the "add to cart" button. Each new product added to the cart will be indicated by a specific window. Users of the site at any time can:

view a summary of the selected products or modify the order by clicking on the "Cart" button, located at the top right of each page,
continue selecting products by clicking on "Continue shopping",
complete your product selection and place your order by clicking on "Proceed to Cart".

To order the selected products, users must click on the "View Cart" button. A summary of your order will appear on the screen. If the list that appears corresponds to the chosen Products, users must validate their choice by clicking on the "Proceed to Cart" button. The User must identify himself/herself: by entering his/her email address and password, if he/she is already registered on the Website; otherwise, he/she must/she can register or place his/her order without registering on the site. The User is aware and accepts that the inclusion of his/her username constitutes proof of his/her identity and consent. In the event of a new registration, the User undertakes to fill out the registration form made available to him/her in good faith and acknowledges that the data communicated and recorded on Naturalshoes information sites are accurate and valid as proof of his/her identity. In order to complete the order, the User must strictly proceed to all the steps listed in this paragraph. The user, by using this website and/or placing orders through it, agrees to use the website only to make valid inquiries or orders and, therefore, not to place false or fraudulent orders which, therefore, will be subject to cancellation by Naturalshoes. Final validation of an order The user must click on the "I accept the general conditions of sale" box before proceeding to choose the payment method. Users are invited to enter their credit card details. Orders are validated after entering the card details. Through the acceptance, even partial, of the order by Naturalshoes, the contract between the latter and the User/Buyer will be considered perfected. Naturalshoes reserves the right, at its sole discretion, to accept the order. Acceptance is considered tacit, unless otherwise communicated in any way to the User. Any right of the User to compensation for damages or indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance,

Confirm an order

Once the buyer has validated his order and the related payment arrangement, a summary window will appear showing the transaction number, the order receipt (hereinafter the "Order Confirmation") and the confirmation that it is being shipped (hereinafter the "Shipping Confirmation"). This confirmation will also be sent to the Buyer in the order confirmation sent by email. The aforementioned confirmation will include all the constituent elements of the contract concluded between the Parties, including the Products requested, the payment arrangements, the delivery arrangements, the address of the Naturalshoes office to which any complaints may be sent, in accordance with Article 1 of these GTC. In any case, it is advisable to keep a copy (electronic or paper) of the information relating to the order. The data recorded and collected on the Site constitute complete proof of all transactions concluded between the Buyer and Naturalshoes. In the event of a dispute between Naturalshoes and the Buyer regarding a transaction carried out on the Site, the data recorded by Naturalshoes will constitute complete proof of the content and transaction. Naturalshoes keeps a copy of the contract stipulated between Naturalshoes and the Buyer in electronic format, for a period between the conclusion of the contract and the date of delivery of the goods and for ten years thereafter. The Buyer is authorized to access this written copy at any time by sending an email to the address: info @ naturalshoes.

Article 6. Delivery methods and delivery times

Orders are sent within the time limit indicated in the Order Confirmation and, in any case, no later than thirty (30) working days from the day following receipt of the order confirmation email. The products ordered by a Buyer will be delivered to the address indicated on the order form. In the event of the Buyer's absence, the Products subject to the order will be sent to the warehouse chosen by Naturalshoes and a notice will be left to the buyer specifying the place where the products subject to his order will be specified and how to arrange a new delivery. If delivery cannot take place for reasons not attributable to Naturalshoes after 15 days from the date on which the order is available for delivery, the Contract will be terminated and the Buyer will be promptly refunded all amounts paid, including delivery costs (with the exclusion of any additional costs resulting from the choice, a delivery method other than the ordinary method and excluding additional transport costs resulting from the termination of the Contract) and, in any case, within 14 days from the date of termination of the Contract. Please note that deliveries are not made on Saturdays, Sundays and public holidays and that delivery will take place through the acquisition, by the Buyer or a third party indicated by him, of the material availability of the products, which will be tested by signing the order receipt at the agreed shipping address. Delivery problems In the event of delayed delivery, the Buyer will be required to inform Naturalshoes customer service as soon as possible, by writing an email to: info@naturalshoes.it or by contacting the addresses referred to in Article 1 of these GCS. Naturalshoes undertakes to contact the transport company for verification. The duration of the verification is not predictable. In the event of failure to comply with the delivery terms or what is granted, the Buyer has the right to terminate this contract in accordance with Article 61 of Legislative Decree no. 21/2014, with the consequent reimbursement of the amount spent, without prejudice to the fact that Naturalshoes will inform the Buyer in advance of the delay in order to ascertain whether the latter is willing to accept the delay and postpone the delivery. Furthermore, it is specified that the risks of transport are borne by the Buyer, as well as those relating to the loss or damage of the Products from the moment the latter acquires physical possession. After receiving the Products ordered, the Buyer is required to verify that the Products correspond to those ordered. In order to verify any anomalies found (missing or damaged products, damaged packaging, tears, etc.), the User can collect the Products subject to verification and,in case of positive assessment of such facts, it must be indicated within 24 hours by the Buyer on the form sent with the order and must be communicated to the Naturalshoes customer service, by sending an email to: info @ naturalshoes.or by contacting Naturalshoes through the contact details referred to in Article 1 of these GCS, specifying for which product anomalies have been detected. All complaints not reported or sent within 24 hours of delivery of the products will be rejected and Naturalshoes will not be held responsible. Naturalshoes cannot be held responsible in case of loss, sending to an incorrect or delayed delivery address of a Product, to the extent that the risks related to the transport chosen by the Buyer must be paid by the same. It is mandatory to provide personal data related to the delivery, as they are necessary to process and send orders, as well as to prepare the invoice. These personal data are strictly confidential. Failure to provide such personal data makes it impossible to proceed with the order.

Article 7. Right of withdrawal and return of goods

In full compliance with the provisions of Article 49, paragraph 1), letter h) of Legislative Decree no. 21/2014, the Buyer has a deadline of 14 (fourteen) working days to return, at his own expense, the Products if he does not satisfy and maintain the Products up to that point. This deadline runs from the day of delivery of the order. In the event of a confirmed violation of the provisions of Article 49, paragraph 1), letter h) of Legislative Decree no. 21/2014, pursuant to Article 53 of the aforementioned Legislative Decree, the withdrawal period guaranteed to the Buyer will be extended to twelve months from the end of the initial withdrawal. Naturalshoes may provide the Buyer with the information referred to in Article 49 above within twelve months of the confirmed violation and the right of withdrawal ends fourteen days after the day on which the Buyer received such information. In the event of the purchase of multiple Products, delivered at different times, the term indicated above will start from the receipt of the last item covered by the Purchase Order.

Instructions for exercising the right of withdrawal in the cases provided for by the Consumer Code

In compliance with the provisions of the Consumer Code, the Consumer has the right to withdraw from the Contract, according to the procedures and timeframes set out in this Section.

If the Consumer intends to exercise this right of withdrawal, he/she must provide within 14 (fourteen) working days from the date of delivery of the Naturalshoes Product to the sending of specific communications (without the need to specify any reason), sent by registered letter with acknowledgement of receipt, or by fax or e-mail provided that it is confirmed by registered letter with acknowledgement of receipt within 48 (forty-eight) hours, to the addresses indicated below.
In case of exercising the right of withdrawal, the Consumer will be required to return the Naturalshoes product to the addresses indicated below within the same period of 14 (fourteen) days from the date of delivery of the item.
The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in a normal state of conservation, as it has been preserved and possibly used with the use of normal diligence.

The notice of withdrawal must be addressed to:

Naturalshoes srl
Via della Lungaretta 94 - 00153 (RM)
Tel: 06 5811190
E-Mail: christian@naturalshoes.it

Items must be returned to:

Naturalshoes srl
Via della Lungaretta 94 - 00153 (RM)

Consequences of withdrawal In the
event that the Consumer has exercised the right of withdrawal in accordance with the aforementioned provisions, the services already received by the Consumer and / or Naturalshoes must be returned. The refund of the price paid by the Consumer will be made by Naturalshoes, provided that the Naturalshoes product has been returned by the Consumer within 100 (one hundred) days from the date of receipt by Naturalshoes of the communication of exercise of withdrawal or, if earlier, from the date on which Naturalshoes received the Naturalshoes product returned by the Consumer. The risks related to the destruction or damage of the Naturalshoes Products during shipping are reimbursed by the Customer, it being understood that in such an eventuality, the Naturalshoes products will not be considered intact and the withdrawal will not be effective. The shipping costs related to the return of the Naturalshoes product are paid by Naturalshoes, provided that, for the purposes of returning the Naturalshoes product, the Consumer uses the label sent by Naturalshoes and included in the packaging used for shipping the Naturalshoes Product.

Instructions for exercising the right of withdrawal extended for the consumer
Starting from the expiry of the term of 14 (fourteen) working days for exercising the right of withdrawal provided for by the Consumer Code and in addition to the provisions of the latter, the Consumer will retain the right to withdraw from the Contract for the 90 (ninety) days immediately following.

In the event that the Consumer intends to exercise the right of withdrawal, the Naturalshoes Products must be returned:

properly packaged in their original packaging
in perfect resale condition (not damaged, damaged or dirty)
equipped with accessories, instructions for use and documentation
with the transport document (present in the original packaging), to allow Naturalshoes to identify the consumer (order number, name, surname and address)
without obvious signs of use, other than those compatible with the execution of a normal test of the article. In other words, they must not withstand prolonged use (in a few minutes) exceeding the time required for a test and must not be in a condition that does not allow them to be resold.

If the returned Product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.

NaturalShoes will initiate the refund procedure for the price of the product for which the withdrawal has been exercised and, where applicable, shipping costs, within 14 days of receiving the email with the notice of withdrawal or receipt of the product, provided that everything occurs within the terms indicated above.

Article 8. Legal Warranty

The legal guarantee of conformity is regulated by articles 128 and following. Of the Consumer Code in favor of the consumer, who purchases products for personal use (or for purposes outside of his professional or entrepreneurial activity) that show defects of conformity. The lack of conformity, subject to the Legal Guarantee of conformity, exists if the purchased product is defective or does not allow the use for which products of the same type are normally used, or is a product that does not conform to the description provided by the seller.

The legal guarantee of conformity does not cover product defects resulting from normal wear and tear, abnormal or improper use, accidental events (e.g. Fall) and in any case caused to the product itself, nor does it cover defects resulting from repairs carried out using unauthorized methods or centers. In the presence of a lack of conformity, existing at the time of delivery of the goods: firstly, the Buyer has the right to obtain the restoration, without charge, of the conformity of the goods by repair or replacement. The Buyer, at his discretion, may ask Naturalshoes to repair the goods or replace them, unless the requested remedy is objectively impossible or excessively expensive compared to the other.

Repairs or replacements must be made within a reasonable time from the request. Secondly (where the first two remedies are impossible or excessively onerous, or have not been carried out within reasonable terms, or inconveniences), the Buyer may request, at his choice, a reasonable reduction in the price, which must take into account the use that has been made of the product, or the termination of the contract. Any conventional guarantees, additional to the Legal Guarantee of Conformity provided by the manufacturer or the retailer, do not replace or limit the rights deriving from the legal guarantee of conformity.

The legal guarantee of conformity covers defects of conformity that have occurred within two years of delivery of the purchased product, provided that such defects are reported by the consumer within two months of the date on which they were discovered and provided that the Buyer has proof of purchase (receipt or speaking receipt) with explicit indication of the Product. or termination of the contract.

Any conventional guarantees, additional to the legal guarantee of conformity provided by the manufacturer or retailer, do not replace or limit the rights deriving from the legal guarantee of conformity.

Article 9. Force majeure

Neither party shall be liable for any total or partial failure or delay in the performance of its obligations under this contract caused by an event that cannot be prevented (hereinafter referred to as "Force Majeure"). Force Majeure events may include, but are not limited to, war, riots, insurrections, serious disturbances of Internet security, technical failures, unauthorized access and/or intrusion into the Website servers, strikes of any kind, telephone. If a Party believes that a Force Majeure event has occurred, it must inform the other party within 5 business days of the occurrence of the event or the risk of such event occurring. The parties undertake to meet to jointly determine the terms and conditions for the completion of orders during the presence of a Force Majeure event. After 1 (one) month of interruption due to a Force Majeure event, Naturalshoes may choose to cancel orders and refund the buyer, where applicable.

Article 10. Protection of personal data

The inclusion of personal information collected in the context of distance selling is mandatory, as this information is necessary for the processing and delivery of orders, as well as for issuing invoices. This information is strictly confidential. Failure to register will result in automatic refusal of the order. In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, the processing of personal data collected on the Site has been the subject of a declaration to the National Commission for IT and Freedoms. The User has the right to access, modify, rectify and delete data concerning him. To exercise this right, the User must send an email to the address: info @ naturalshoes.

Article 11. Partial invalidity

If any provision of the GCS is held to be invalid or is declared to be invalid by law, regulation or by virtue of a final sentence, all other provisions shall remain in full force and effect.

Article 12. Complete contract

These GCS and the entire summary sent to the Buyer form an integral part of the contractual relations between the Parties. In the event of a discrepancy between the aforementioned documents, the GCS prevails.

Article 13. Applicable law and jurisdiction

Italian law applies to the CG and the contractual relationships between Naturalshoes and the Buyer. For any dispute that may arise regarding the interpretation and / or execution of this contract, the Court of Rome will have exclusive jurisdiction.

Article 14. Changes to this information

Although Naturalshoes does not proceed in any case to processing operations other than those expressly authorized and / or requested by each User, this information may be modified to comply with new legal provisions or changes in the data processing policies of Naturalshoes. Each updated version of this information will be made available on the Site in the dedicated section: Naturalshoes therefore invites all Users to periodically consult the Site to always be informed of the latest uploaded version.

Terms and Conditions version 06/03/2019